Supplemental Nutrition Assistance Program (SNAP)


The Supplemental Nutrition Assistance Program (SNAP) issues electronic benefits that can be used like cash to purchase food. SNAP helps low-income working people, senior citizens, the disabled and others feed their families. Eligibility and benefit levels are based on household size, income and other factors.

SNAP benefits can help you put healthy food on the table. SNAP monthly benefits can be used to purchase food at authorized retail food stores.

SNAP benefits are provided through an Electronic Benefit Transfer (EBT) card, similar to a bank debit card or credit card. If you are eligible, an EBT account is set up for you, and every month your benefits will be deposited right into your account.

Once you qualify for Supplemental Nutrition Assistance Program (SNAP) or cash benefits (Temporary Assistance) you receive an EBT card, also known as a Common Benefit Identification Card (CBIC). The EBT card looks like a debit card. The EBT card allows you to buy groceries and other items with your cash benefits at participating stores and other locations.

Toll-Free Customer Service


New York recipients may access their cash and SNAP benefits at participating EBT locations anywhere within New York State. Cash benefits may also be accessed at participating ATM and authorized retail store locations.
Your EBT card and Personal Identification Number (PIN) are used at authorized retail stores with your cash or SNAP benefits. Many retail stores also provide cash back with your purchase. Check with the store for their cash back policy.

  • Swipe the card.
  • Enter your PIN in the machine at the checkout line.
  • Only you should enter your PIN.
  • Always check and keep your receipts for your EBT purchases.

You can use your EBT card at:

  • Retail stores
  • Farmers’ Markets

The toll-free number 1-888-328-6399 - is available in Arabic, Chinese, English, Haitian-Creole, Italian, Korean, Russian, and Spanish to recipients 24 hours per day, 7 days per week.

You may use the helpline to:

  • Check your SNAP or cash account balance information.
  • Hear your last ten transactions.
  • Request a printed 2-month statement of your account history.
  • File a claim if you suspect that a transaction error occurred.
  • Change your PIN.
  • Report damaged, lost, or stolen cards, and request a replacement card be mailed to you.

EBT cardholders access information about your accounts in English and Spanish here.

  • Login using your most recent active card number and PIN.
  • Create an account ID and password.

Once you sign in with a valid card number and PIN, the following are some of the available functions:

  • Check your SNAP or cash account balance information.
  • Hear your last ten transactions.
  • Request a printed 2-month statement of your account history.
  • File a claim if you suspect that a transaction error occurred.
  • Change your PIN.
  • Report damaged, lost, or stolen cards, and request a replacement card be mailed to you.

Please see the message below from Governor Hochul on card skimming.  The links to the video(s) mentioned are below …



For Immediate Release: 12/29/2022



 Thieves Using Skimming Devices To Steal Benefits from Electronic Benefit Transfer Card Users

 Federal Funding Bill Includes Provision To Issue Additional Assistance to Victims of Stolen Benefits

  Governor Kathy Hochul today urged New Yorkers who receive government assistance via an Electronic Benefit Transfer card to take steps to protect themselves from criminals who have been using "skimming" devices to steal the benefits from unsuspecting recipients. The Governor also thanked New York's Congressional delegation for their efforts to secure two years of federal funding to provide additional assistance to Supplemental Nutrition Assistance Program recipients who had their benefits stolen.

 "It is unconscionable that thieves are stealing SNAP benefits from some of our most vulnerable New Yorkers," Governor Hochul said. "I urge all EBT card users to stay vigilant and protect themselves, and I thank Senator Gillibrand and the New York Congressional delegation for their efforts to address what has become a national problem."

 The Office of Temporary and Disability Assistance, which oversees SNAP in New York State, has developed outreach materials to inform EBT card users about actions they can take to protect themselves and their benefits. A video, "Act Fast!" and a flyer, "Protect Yourself from EBT Skimming," are available for download and sharing on social media in both English and Spanish.

 When shopping, consumers should inspect the card reading machine for an overlay device that may hide parts of the machine or anything unusual like glue marks, damaged or loose parts. If anyone suspects something is wrong with the machine, they should not use their card, notify a store manager, and contact their local department of social services as well as the local police.

 Additionally, EBT card users should:

  • Protect their benefits by shielding the PIN pad when entering their PIN.
  • Change their PIN frequently and do not share it. It is best to change the PIN immediately after each transaction.
  • Check their EBT account regularly for unauthorized charges.
  • If a transaction is unexpectedly declined or a user receives an error code, contact the EBT Customer Services Helpline to verify the transactions on the account.

 Across the country, thieves are using card skimmers surreptitiously placed over card reading machines at legitimate retailers to directly copy card and PIN information from EBT users. Scammers are then able use the stolen data to create a duplicate version of the card, enabling them to access the compromised account and use the benefits.

 As the skimming devices otherwise allow legitimate transactions to proceed unimpeded, victims are typically unaware that they have been victimized until their next attempted purchase or account balance review.

 New York State Secretary of State Robert J. Rodriguez said, "Countless New Yorkers depend on SNAP to feed their families, and they should not have to worry about unscrupulous individuals stealing the most essential of benefits. We are grateful that our Congressional delegation is taking action to help address what has become a national problem, and we encourage all SNAP recipients to pay attention to their benefits and stay informed so they know how to protect themselves and their families."

 Office of Temporary and Disability Assistance Commissioner Daniel W. Tietz said, "SNAP provides vital assistance to families with children, older adults, those with disabilities, as well as working families struggling to get by. There is no reason New Yorkers who are entitled to this assistance shouldn't be able to get additional benefits to feed themselves and their families after being victimized, and we are grateful to our federal elected officials for their action to right this wrong."

 New York's Congressional delegation worked to ensure language was included in the Consolidated Appropriations Act of 2023 to allow theft victims to have up to two months of benefits reinstated using federal funds for the current and upcoming federal fiscal year. The state is also working with USDA to identify options to further enhance the security of EBT cards.

 Senator Charles E. Schumer said, "No New Yorker should go hungry because of a card skimming scam. SNAP is essential for millions of vulnerable seniors, families, and disabled individuals who depend on benefits for food assistance but have risked having this lifeline ripped away because they fell victim to criminals through no fault of their own. That is why, working with Senator Gillibrand, we included protections in the end of year spending bill to safeguard people's money and deliver recourse to victims of fraud so that they can get their benefits back."

 Senator Kirsten Gillibrand said, "No one should go hungry because they fell victim to identity theft or a skimming scam. We are working hard to give Gov. Hochul the tools she needs to right this wrong, including having secured provisions in the end-of-year funding bill for FY23 to reissue SNAP benefits to those who had them stolen. SNAP provides a lifeline for millions of New Yorkers, and I will keep doing everything in my power to protect the families who rely on it."

 Representative Grace Meng said, "SNAP benefits help provide some of the most vulnerable members of our communities the food and nutrition they need to lead healthy lives and it is important that these benefits are protected. It is saddening that thieves would stoop to the point of stealing from needy families and children, however this has become a very serious reality for many EBT card users. While there is still more work to be done to end this problem entirely, I am proud of the work I, alongside Congresswoman Velázquez, Leader Schumer, and Senator Gillibrand, have accomplished to help protect these funds and reimburse those who are victims of SNAP benefit theft. I encourage all to take the necessary steps to protect themselves from potential EBT theft, and if such theft happens to contact our offices immediately."

 Representative Adriano Espaillat said, "My colleagues and I worked tirelessly to ensure federal funding to expand the Supplemental Nutrition Assistance Program program throughout our state, and it is indefensible that bad actors are taking advantage of vulnerable members of our community who need this assistance the most. We recently passed a provision in the omnibus spending bill to prevent SNAP skimming, and as efforts continue to help residents receive SNAP program benefits, I encourage everyone to be wary of possible scams and frauds attempting to take advantage of these services and when in doubt to contact the Office of Temporary and Disability Assistance directly for help navigating the application process."

 Representative Joe Morelle said, "It's very difficult to comprehend people would steal SNAP benefits meant to feed families in need. I'm proud to have passed a federal funding package which includes a two-month reinstatement of stolen benefits for recipients. This is one step we can take to assist, but it's also important to be vigilant and ensure you're not falling victim to a skimming device."

 Anyone who believes their benefits have been stolen should contact the EBT Customer Services Helpline at 1-888-328-6399 or go to, and report it so they can get a new card. Suspected victims should also contact their local department of social services to report that their benefits have been stolen and file a police report with their local police department.


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The Supplemental Nutrition Assistance Program (SNAP), has strict rules and regulations in place regarding the use of SNAP benefits. Allowable food purchases are very specific.

Households CAN use SNAP benefits to buy:

Foods for the household to eat, such as, but not limited to -

  • Breads and cereals
  • Fruits and Vegetables
  • Meats, fish and poultry
  • Dairy products
  • Seeds and plants which produce food for the household to eat

Households CANNOT use SNAP benefits to buy:

  • Beer, wine, liquor, cigarettes or tobacco
  • Food that will be eaten in the store
  • Hot foods
  • Any nonfood items, such as:
    • Pet foods
    • Soaps, paper products
    • Household supplies
    • Vitamins and medicines
  • A SNAP budget must be calculated for your household in order to determine eligibility and benefit amount.
  • The only way to determine if your household is eligible for SNAP benefits is to apply.

Find out if you may be eligible and apply for programs and services.
You can apply for the Supplemental Nutrition Assistance Program
In person: Department of Social Services at 13 Durkee Street Plattsburgh, NY 12901.
In writing: Print and mail the SNAP Application to 13 Durkee Street Plattsburgh, NY 12901, or fax to 518-561-8101

After your application is filed, the local department of social services or SNAP office will review your information, conduct an interview, and determine your household's eligibility for SNAP.

Note: If you qualify for SNAP, you must receive them no later than 30 days from the date the local district received your application.

Authorized Representatives

If you are experiencing a hardship, or are disabled, you may have someone apply for you. Print the person's name, address and phone number on the signature page (page 5) of your Supplemental Nutrition Assistance Program (SNAP) application or please fill out and sign the Supplemental Nutrition Assistance Program (SNAP) Authorized Representative Request Form and give the completed form to your worker or SNAP office.

Gross income means a household's total, non-excluded income, before any deductions have been made such as taxes or other withholdings. Net income means gross income minus allowable deductions.

Most households applying for SNAP no longer have to pass a savings/resource test in order to get SNAP benefits. This means that the household's assets (stocks, savings and retirement accounts, etc.) are not considered when determining eligibility.

If you already get SNAP benefits in New York State, as long as you do not also get Temporary Assistance (cash) benefits, you can recertify (renew your benefits) without coming into the social services office. Two months prior to the end of the recertification period, you will receive a recertification packet in the mail that includes a SNAP application and a scheduled interview appointment on page 1.

There are three important steps in the recertification process:

  1. You must submit a Recertification application before you can be interviewed on your scheduled interview appointment shown on page one of your recertification packet. Clinton County does all phone interviews, unless you request a face to face interview. You can submit your SNAP Recertification application by mail, from your home by using the internet (, by fax (518-561-8101), or in person at 13 Durkee Street, Plattsburgh, NY 12901
  2. After you submit your application, you must be interviewed (phone interview, unless you request a face to face). If you submit your application AFTER the scheduled interview appointment on page one of your recertification packet, then it is YOUR responsibility to reschedule your interview appointment before the end of your recertification period.
  3.  After your interview, you may be asked to submit additional documents related to your income or circumstances.


For more information about SNAP, contact Clinton County Department of Social Services at 518-565-3330